Your skills, your success, our service.
At SIG Combibloc, we think of ourselves as partners with our customers, who include beverage and food manufacturers from all around the world.
Your success as our obligation
As a partner, we treat your success as an obligation. We consistently offer our customers the best possible advice, training and support to ensure that their production runs smoothly and with maximum efficiency.
Your competence in sight
Our service philosophy is based on the goal of helping our customers to become experts in using SIG Combibloc’s packaging system and thus guaranteeing them continued, lasting success. This is why our service goes beyond just technical support with the installation and operation of the filling machines that you as a customer would expect as a matter of course. Our service portfolio is supplemented by a comprehensive range of added-value services that help to make your operations even better.
Because our customers’ products, plants and employees are all unique, we analyse each individual case carefully. We compile an appropriate tailor-made service plan in close personal interaction between customers and our service employees.
Our Technical Service. Your partner for success.
Manufacturing efficiently and highly competitively means ensuring that the installed equipment offers smooth, stable and highly productive performance. To secure this performance, food and beverage manufacturers worldwide benefit from our more than 35 years of experience in the aseptic filling of long-life food and beverages into our carton packaging.
As a professional, reliable partner, we support our customers in ensuring that the filling machines from SIG Combibloc and the people who work with them every day benefit from the best possible preparation and development so they can deliver an excellent performance.
Our Technical Service plays a decisive role in this. We have more than 500 experienced service staff looking after our customers worldwide. Rapid and individual support and comprehensive, reliable cooperation are guaranteed, ensuring that every stage of the manufacturing process goes well for our customers.
Regional training centres in China, Germany and Thailand are equipped with extensive machine facilities, including all of SIG Combibloc’s current range of high-performance filling machines. These centres provide professional preparation and constant further training not only for our own service personnel in dealing with the demands associated with your tasks, but also for our customers’ operators and maintenance personnel. This ensures that they are best prepared for filling operations with high output, minimal waste, low maintenance costs and the fewest possible downtimes.
Added value à la carte.
We support our customers for the entire lifetime of the filling lines and help them to become experts in the use of SIG Combibloc’s packaging system, efficiently, rapidly, safely – as targeted and tailored to their needs as possible.
We make a distinction between Prepare Services, Run Services and Optimize Services. Prepare Services comprise all of the services that ensure that everything needed to commission the SIG Combibloc filling machines is prepared and that a safe and efficient start to production is guaranteed. Run Services ensure that the filling machines run constantly and with a high degree of efficiency.
On-site production support comes under this heading, as do the maintenance and spare part services and the computer supported Line Monitoring System. Optimize Services help to derive the maximum from your installed equipment. Assistance in this regard comes from our training services such as System Coaching and Train the Trainer, and our Operational Excellence Consulting.