Reliability and Performance Center North America expands SIG’s global digital service network

With the opening of the SIG Reliability and Performance Center North America, located at SIG’s production plant for aseptic cartons in Queretaro in Mexico, SIG expanded its global network of dedicated centers for remote support and proactive services to regional customers. The new SIG Reliability and Performance Center serves as a hub to help make customer factories in Central America, the Caribbean, Mexico, Canada and the USA smarter. With access to more data and monitoring tools, food and beverage manufacturers can increase performance, productivity and quality with an eye toward growth and expansion.

 

SIG is committed to providing customers around the world with value-adding solutions. The suite of services and digital solutions offered in the SIG Reliability and Performance Centers use cutting-edge technology to offer customers innovative remote support designed with efficiency in mind. They help manufacturers increase productivity, improve line utilization and reduce costs through services that monitor equipment performance and uptime, save energy, and track produced packs in real time.

 

The services and digital solutions support customers on their journey to smarter factories and provide digitally enabled efficiency. They help optimize plant operations and address critical challenges in the food and beverage industry.

 

The services offered at the new SIG Reliability and Performance Center include for example SIG Remote Services for hotline support and live support. Hotline support will include telephone support with specialists dedicated to the resolution of urgent problems. The service is planned to be available 7 days a week via an exclusive line. Live support uses augmented reality technology with smart glasses for remote guidance. This solution allows SIG specialists to offer efficient support, with a high-resolution rate in less time.

 

Additional service offerings are:

 

SIG Line Monitoring

Provides real-time insight and historical visibility into the performance of the entire filling line to improve asset productivity. The SIG Line Monitoring service has an interface that visualizes data to give a better understanding of how well a filling machine is performing.

 

SIG Asset Health Monitoring

A proactive monitoring solution that focuses on the operating parameters of filling lines. With this, it is possible to perform diagnostics of the production line proactively, providing customers with information about their equipment, preventing deviations. It enables SIG to anticipate problems, recommend preventive measures and offer solutions to optimize availability and reduce unplanned downtime.

 

The benefits include: Valuable information for preventing unplanned downtimes; increased productivity with reduced costs; improved operations, ensuring greater food safety and product quality.

 

SIG PAC.TRUST

Improves quality and traceability in operations. SIG PAC.TRUST revolutionizes quality control processes, digitizes monitoring, and streamlines quality records.

 

SIG Connector

The digital gateway to the SIG filling line. SIG Connector creates complete connectivity in a plant, no matter what equipment, supplier, or PLC a customer has.

 

 

Romulo de Andrade, Service Manager at SIG: “SIG is prepared to meet the speed of new demands in an increasingly competitive market, offering North American customers more connectivity and optimization of the packaging line performance through remote services. We are proud to present the latest technology for efficient support, ensuring resolution in the shortest possible time.”

 

Sairam Ramprasad, Global Reliability Engineer at SIG: “We are happy to expand our global network of SIG Reliability and Performance Centers to the North American market. Together with the other Centers around the world we’ll ensure effective monitoring of all the assets and that knowledge to improve filling operations is shared effectively.”

 

 

 

 

About SIG

SIG is a leading solutions provider of packaging for better – better for our customers, for consumers, and for the world. With our unique portfolio of aseptic carton, bag-in-box, and spouted pouch, we work in partnership with our customers to bring food and beverage products to consumers around the world in a safe, sustainable, and affordable way. Our technology and outstanding innovation capabilities enable us to provide our customers with end-to-end solutions for differentiated products, smarter factories, and connected packs, all to address the ever-changing needs of consumers. Sustainability is integral to our business, and we strive to create a regenerative food packaging system. 

 

Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange. The skills and experience of our approximately 9,600 employees worldwide enable us to respond quickly and effectively to the needs of our customers in over 100 countries. In 2024, SIG produced 57 billion packs and generated €3.3 billion in revenue. SIG also has an AAA ESG rating by MSCI, a Platinum CSR rating by EcoVadis, and is included in the FTSE4Good Index. For more information, visit www.sig.biz 

 

 

 

 

 

Your contact for media inquiries:

 

Claudia López

Communications and Sustainability Manager at SIG Mexico

Tel:     +52 55 4188 9476

Email: claudia.lopez@sig.biz