We at SIG: Meet Martin I. Ramírez, Field Service Engineer, from Barcelona

Over the past nine years, his role has taken him around the world—solving technical challenges, working hand-in-hand with customers, and immersing himself in new cultures. For Martin, this blend of professional complexity and personal discovery is what makes his work so rewarding.

From his first day on a project, Martin focuses on planning and clear communication. “The initial contact with the customer is key,” he shares. “It’s where the relationship begins, and trust starts to build.” He works closely with each customer to define the scope, set expectations, and establish a detailed plan—all of which contribute to successful outcomes and customer satisfaction.

Martin’s day typically starts with a technical check-in, reviewing the previous day’s work, aligning with the customer on next steps, and preparing for what’s ahead. On-site, his tasks range from diagnostics and mechanical adjustments to full-scale maintenance and performance optimization. His work can stretch beyond standard hours, often exceeding 12-hour days, but seeing a machine running perfectly again makes the effort worthwhile.

Clear, transparent communication with the customer is one of Martin’s top priorities. “It’s not just about fixing things—it’s about listening, aligning expectations, and creating a shared plan of action,” he explains. This clarity helps maintain a smooth workflow and reinforces the partnership between SIG and its customers.

Sometimes, customer appreciation goes beyond words—like a spontaneous thank-you dinner after a challenging project. “These gestures mean just as much as any certificate,” Martin says. “They remind me that this job is also about human connection.”

For Martin, being a Field Service Engineer is about much more than machines. It’s about solving problems under pressure, making things work in complex conditions, and often, being far from home. “This job isn’t for everyone—it’s demanding,” he says. “But if you enjoy constant learning, teamwork, and overcoming challenges, there’s nothing quite like it.”

Despite the intensity, Martin thrives in this environment. Each project is a chance to improve—professionally and personally. He credits SIG’s continuous support and training for helping him grow across all fronts: from technical mastery to customer communication and project coordination.

“As long as I can keep traveling, solving problems, and building both technical and human connections, I know I’m right where I should be,” he says with confidence.