We at SIG: Meet Anthony Gibbs, Field Service Engineer from South Australia

What does a typical day look like for you as a Field Service Engineer?

There’s really no such thing as a “typical” day. I service a wide range of equipment—from small and medium filling machines to accumulation tables, straw applicators, bundle wrappers, tray packers, and conveyor systems. My work includes on-site operator and maintenance training, as well as providing technical support to fellow FSEs and Service Account Managers (SAMs) across Australia and New Zealand.

What do you love most about your role?

The variety. One day I might be troubleshooting a mechanical issue; the next, I’m guiding a customer through a technical breakdown or helping implement an upgrade. Each day brings a new puzzle to solve.

What kind of projects or challenges do you usually work on?

Beyond daily support, I’ve been involved in electrical and mechanical upgrades, and broader projects including an SIG Mini 12 Aseptic line installation in New Zealand. I also represented SIG Australia/New Zealand at a technical conference in Bangkok and completed ACX training in Germany at the Linnich training center.

What’s the most rewarding moment you’ve experienced in the field?

There’s no single moment—it’s the accumulation of challenges overcome and the satisfaction of seeing machines running smoothly, especially when it’s been a tough or complex task. Those long days spent on preventive maintenance or upgrade work are tiring—but deeply rewarding.

What’s one thing people might not know about life as an FSE?

It’s not always easy. You have to be prepared for long hours, lots of travel, and intense troubleshooting—often in remote locations. But that’s part of the experience, and part of what makes the job unique and fulfilling.

How has SIG supported your development and growth?

SIG has always supported me through training opportunities and a strong technical support network. Whether it’s learning new systems or getting guidance from mentors—past and present—there’s always help available when you need it.

Any advice for someone thinking about becoming an FSE?

Don’t panic under pressure. Work systematically. Enjoy the challenge. And always reach out for support—there are many knowledgeable people ready to help. If you embrace learning and stay calm, this can be one of the most rewarding careers out there.